z3game Privacy
Policy

z3game ("z3game", "we", "us", "our") is the data controller responsible for your personal data collected through the z3game platform at https://z3game.bet and all associated services, features, mobile interfaces, and communications (collectively, "the Platform").

As data controller, z3game determines the purposes and means by which your personal data is processed. z3game operates under an international gaming license and processes personal data in compliance with applicable international data protection standards. Our designated data protection contact can be reached at [email protected] for all privacy-related enquiries.

References to "you" or "your" in this Policy refer to any individual who accesses or uses the z3game Platform, including registered account holders and anonymous visitors browsing the website.

z3game collects the following categories of personal data, depending on your level of engagement with the Platform:

We do not intentionally collect any special categories of sensitive personal data (such as health data, religious beliefs, or political opinions) unless you voluntarily disclose such information during a responsible gaming or self-exclusion request, in which case it is processed solely to support your wellbeing and access to the Platform's responsible gaming tools.

z3game collects personal data through the following means:

• Direct Collection: Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated Collection: Technical and behavioural data collected automatically when you browse or interact with the Platform, including via cookies, web beacons, server logs, and device fingerprinting technologies. See Section 9 for full details on cookies.
• Third-Party Sources: Identity verification and fraud screening data obtained from licensed KYC/AML service providers; payment authentication data received from JazzCash, EasyPaisa, Raast, and banking partners during transaction processing; publicly available data where necessary to fulfill our regulatory obligations.

Where data is collected from third-party sources, z3game ensures that such collection occurs only where a lawful basis exists and that the third party is contractually bound to data protection standards equivalent to those described in this Policy.

z3game processes your personal data only where a lawful basis exists. The following table sets out the primary purposes for which we process your data and the corresponding legal basis:

Where z3game relies on legitimate interests as the legal basis for processing, we have assessed that our interests are not overridden by your fundamental rights and freedoms. You have the right to object to processing carried out on the legitimate interests basis at any time — see Section 10 for details.

z3game does not sell your personal data. We share your data with third parties only in the following limited circumstances:

• Payment Processors: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, and Meezan Bank receive the transaction data necessary to authenticate and complete your deposit or withdrawal requests. Each processor operates under its own privacy policy and is contractually bound to handle your data securely.
• KYC & AML Providers: Licensed identity verification and anti-money laundering screening providers receive your identity documents and biometric data solely for the purpose of fulfilling our regulatory verification obligations.
• Game Software Providers: Third-party game studios whose titles appear on the z3game Platform (including providers of slot, live dealer, and sports betting software) may receive anonymised session data for game performance and integrity purposes. No directly identifiable personal data is shared with game studios beyond what is necessary for game delivery.
• Customer Support Platforms: Our customer support tooling providers process communication data (chat transcripts, email content) under data processing agreements that bind them to equivalent security and confidentiality standards.
• Legal & Regulatory Authorities: z3game will disclose personal data to gaming regulators, law enforcement agencies, tax authorities, or courts where required to do so by law, court order, or regulatory direction. We will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of z3game's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any material changes to data processing that result from it.

z3game is an international gaming platform. Some of the third-party service providers with whom we share your data may be located in, or process data in, countries outside your country of residence. Where personal data is transferred across international borders, z3game takes steps to ensure that an adequate level of protection is in place, including:

• Relying on adequacy decisions where the destination country has been deemed to provide an equivalent level of data protection.
• Implementing contractual safeguards — including standard contractual clauses — with all third-party processors located in countries without an adequacy finding.
• Conducting transfer impact assessments prior to initiating any new cross-border data transfer arrangement.

You may request information about the specific safeguards in place for any international data transfer affecting your personal data by contacting [email protected].

z3game retains your personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

Where z3game is required by law to retain data for a longer period than stated above, the legally mandated period shall take precedence. Where data is retained solely for legal compliance purposes, access to that data is strictly restricted to personnel with a specific operational need.

z3game implements a comprehensive, layered information security programme to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational security measures include:

• Encryption in Transit: All data transmitted between your device and z3game's infrastructure is encrypted using TLS 1.2 or higher. HTTP connections are automatically redirected to HTTPS.
• Encryption at Rest: Sensitive personal data — including CNIC scans, payment account details, and authentication credentials — is encrypted at rest using AES-256.
• Access Controls: Access to systems containing personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
• Multi-Factor Authentication: Administrative access to systems containing personal data requires multi-factor authentication.
• Penetration Testing: z3game's infrastructure undergoes regular independent penetration testing and vulnerability assessments.
• Incident Response: z3game maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to affected individuals, z3game will notify the relevant supervisory authority and, where required, affected users within the timeframes prescribed by applicable data protection law.

While z3game takes all reasonable technical precautions, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect any unauthorised access to your z3game account.

z3game uses cookies and similar tracking technologies on the Platform to enhance user experience, maintain session security, support fraud detection, and — where you have given consent — deliver personalised content and marketing. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session authentication, security validation, and load balancing. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: These cookies remember your preferences (such as language settings and responsible gaming limit configurations) to provide a more personalised experience. Disabling these cookies may affect Platform convenience but will not impair core functionality.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how users interact with the Platform — such as pages visited, session durations, and navigation paths — to help z3game improve the platform experience. Analytics data is not used to identify individual users.
• Fraud Prevention & Security Cookies: These cookies support device fingerprinting and anomaly detection systems that protect your account and the Platform from fraudulent activity.

You can manage cookie preferences through your browser settings. Clearing cookies may log you out of the Platform and reset certain preference settings. z3game does not use third-party advertising or retargeting cookies.

Depending on your jurisdiction and the applicable data protection framework, you may hold some or all of the following rights in relation to your personal data held by z3game. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request" and your registered email address for identity verification purposes.

z3game will respond to all verified privacy rights requests within 30 days of receipt. Where a request is complex or we have received a high volume of requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for reasonable requests, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

z3game strictly prohibits access by persons under the age of 21. The Platform is not directed at, and does not knowingly collect personal data from, individuals under 21 years of age. All account registrations are subject to age verification against CNIC documentation before any withdrawal is processed.

If z3game becomes aware that personal data has been collected from a person under 21 — whether through a registration attempt, a flagged KYC review, or a complaint from a guardian — the account will be immediately closed, any deposited funds will be returned to the originating payment method, and all associated personal data will be deleted in accordance with our data retention policy.

z3game sends marketing communications — including promotional offers, bonus announcements, PSL cricket betting updates, and VIP programme notifications — only to Players who have explicitly opted in to receive such communications at the point of registration or through their account settings.

You may withdraw your marketing consent at any time by:

• Clicking the unsubscribe link included in any z3game marketing email.
• Updating your communication preferences in your account settings dashboard.
• Contacting customer support at [email protected] with the subject line "Unsubscribe".

Marketing opt-out requests are processed immediately and take effect within 48 hours across all communication channels. Please note that even after opting out of marketing, you will continue to receive transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are necessary for the operation of your account and cannot be disabled while your account remains active.

z3game reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, z3game will:

• Update the "Last updated" date at the top of this page.
• Display a prominent notification on the Platform informing users of the change.
• Where the change materially affects your rights or how your data is processed, send a notification to your registered email address with at least 14 days' advance notice before the changes take effect.

Your continued use of the z3game Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must discontinue use of the Platform and request account closure before the effective date of the change.

We encourage you to review this Privacy Policy periodically so that you remain informed about how z3game is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way z3game handles your personal data, please get in touch through the following channel:

For complaints that remain unresolved after contacting z3game directly, you may have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction or to the regulatory body overseeing z3game's international gaming license.

z3game takes all privacy complaints seriously and commits to investigating and responding to every complaint received in a thorough and timely manner.